Frequently Asked Questions (FAQs)
1. What services does Travel Currency provide?
We provide currency and backend operational support to FX businesses. From sourcing competitive wholesale rates to assisting with compliance and fulfilment logistics, our goal is to help you serve your customers efficiently and professionally — without needing to manage the technical complexities yourself.
2. What currencies can I buy?
We offer over 40 global currencies, including USD, EUR, GBP, JPY, NZD, SGD and more. Availability may vary depending on supply
3. How do my customers place an order?
Your customers place their order directly through your branded platform. Behind the scenes, we facilitate the fulfilment — ensuring that currency is sourced and delivered efficiently. We also provide the technical integration to connect your system with ours, making the process seamless for both you and your customer.
5. How long does it take for funds or currency to be received?
In most cases, orders are fulfilled within 1 business day, depending on location and vault access. Some orders may take 1–2 days. Delivery costs may apply, or pickup can be arranged through approved locations and partners
5. How long does delivery take?
Delivery times depend on your location. Most metro areas receive orders within 1–3 business days. Regional deliveries may take longer. We will provide tracking information where available.
6. Is it safe to have cash delivered?
Yes. We use licensed and trusted logistics providers who specialise in handling cash securely. All deliveries are tracked and managed under strict handling procedures to ensure safety and accountability